It’s never been easier to switch broadband deals.
As of 12th September 2024, new Ofcom rules make the process straightforward.
We’ve explained everything you need to know before you switch broadband deals.
How to Switch Broadband in 3 Easy Steps
1.Check you’re out of contract: Confirm you’re no longer within the minimum term of your current broadband contract. You can find this in your original contract, confirmation email, or by contacting customer service. Switching mid-contract could mean paying cancellation fees, so check first!
2. Compare what’s available: Use our broadband deal checker tool to find the best deals in your area, including full fibre (FTTP) options.
3️. Sign up and relax: Once you’ve chosen a deal, your new provider will handle everything. They’ll serve notice to your current provider, set up your connection, and send a brand-new router.
Should You Switch Your Broadband Provider?
Switching your broadband provider could be one of the easiest ways to save money, as well as access faster speeds.
Many providers offer attractive introductory rates for the first year or two, but after that, you might be paying more than you need to. Given that standard contracts tend to last for this length of time, it makes sense to switch following your end date.
Our Top Reasons to Switch
Save Money: With broadband speeds improving and prices falling, you could get a faster connection for less. What’s more, you might find that your bill increases following your contract end-date. According to Citizens Advice, broadband prices rise by 43% on average if you stick with the same contract once your agreed contract period ends.
This was proven in a nationwide survey which found that the cheapest broadband deals from the five major suppliers would increase post-contract end date by an average of £9.45 per month.
In total, this could add £113 to a customer’s bill.
Moving Home: Your current provider might not offer the same package in your new area, making it a great time to shop around.
Slow Connection: If your broadband no longer meets your needs, it’s time to upgrade. Whether you’re gaming, streaming, or have more users online, a higher-spec package could make all the difference.
Switching Mid-Contract: Can You Do It?
Yes, but it might cost you.
Early termination fees typically equal the total of your remaining monthly payments. For example, if your plan costs £20 per month and you have three months left, you’d pay £60 to leave.
The Exception to Exit Fees
Under Ofcom rules, some providers like BT, Sky, and Virgin Media allow you to exit without penalties if your broadband speeds don’t meet their guaranteed minimums. You’ll need to:
- Contact your provider.
- Work with them to resolve the issue.
- If unresolved, you may qualify for a penalty-free switch.
Switching broadband is easier than ever—so if you’re out of contract or unhappy with your current service, it’s time to explore your options.
How Long Do I Need to Wait Before Switching?
You’ll need to wait until the end of your broadband contract to switch without penalties.
Not sure when your deal expires?
Check your account online or contact your current provider.
Once you have the date, mark it on your calendar and start exploring your options. You might discover a faster connection or a cheaper plan with another provider.
If you’re considering switching before your contract ends, bear in mind that you’ll likely face an early cancellation fee.
Do I Need to Cancel My Broadband Before Switching?
No need to worry – our team and your new provider will handle everything for you.
This includes notifying your current provider and arranging for your contract to end. As long as you’re out of the minimum term, you won’t need to lift a finger.
However, if you signed up for your current deal before 12th September 2024, you may still need to contact your existing provider to cancel.
What If My New Provider Can’t Arrange the Switch?
If your new provider is unable to manage the switch for you, it’s easy to do it yourself. Follow these simple steps:
- Contact your new provider to arrange the transfer date.
- Book the transfer date with them.
- Inform your current provider that you’ll be cancelling on the go-live date of your new service.
If your current provider operates on a different network—such as Virgin Media, Hyperoptic, or other independent FTTP providers—you’ll need to contact them directly to confirm your cancellation. Simply provide them with your go-live date to ensure a smooth transition.
Do I Need to Tell My Current Provider Before I Switch Broadband Deals?
For deals signed after 12th September 2024, you don’t need to inform your current provider.
If your deal predates this change, or your provider operates on a separate network, you’ll need to contact them to let them know you’re leaving. We can also do this on your behalf.
Providers such as Virgin Media, Hyperoptic, and most independent FTTP operators will require direct notice.
How Much Does Switching Cost?
It is generally free to switch broadband, unless you’re terminating your contract early.
However, your new provider may charge one-off or monthly fees for:
- Setup costs
- A new router
- Technical support
- Optional extras, like Wi-Fi boosters or set-top boxes
Every provider has its own fee structure, so be sure to check before committing to a new deal.
When comparing deals with us, we include setup fees in the average monthly cost to give you a clear picture of what you’ll pay.
Search the Latest Deals
Are you ready to switch broadband providers?
Our expert team are on-hand to offer free advice and explore the latest broadband offers in your area.
Try our free deal checker today.
