How to Cancel Your Broadband

Broadband cancellation can seem daunting.

However, when you’re informed, you’ll soon realise that there’s nothing to fear!

Gone are the days of intense over-the-phone haggling, chasing emails, or sifting through contracts.

Our experts know just how seamless the broadband cancellation process can be.

In this detailed guide, we’ll walk you through the essential steps and considerations to make.

Are You at the End of Your Contract?

If you’re approaching the end of your broadband contract, you’re in the perfect position! Several weeks before your end-date, you will be notified by your supplier, who will let you know what your options are for next steps (this will either be through email or phone calls.)

Your supplier may offer you alternative deals on the same network – especially if they value loyalty! However, if you’ve got your eye on a competitor, stay resilient to their offers, and insist on broadband cancellation.

Whether you pick a new deal with the same supplier, or switch brands entirely, it’s crucial that you don’t stay put! Letting your deal auto-renew could cost you anywhere up to between 9% – 60% more per year.

Are You Mid-Contract?

Mid-contract broadband cancellations are known to be a bit trickier – and regrettably more costly!

Your first step is to review all your contract terms in detail. Take note of the contract length, cancellation fees, and notice period required by your provider. You should also carefully consider other obligations, such as your notice period and cancellation fees.

Unfortunately, it’s more common than not that you will face early exit fees. However, you can ensure that these costs are as low as possible by promptly returning any equipment (such as a router) to your supplier. Follow any instructions listed in your contract and this will help you to avoid extra charges.

Once you’re armed with this information, contact your supplier, and clearly express your intention to cancel.

It’s also crucial that you document the entire broadband cancellation process, including any emails/written requests and reference numbers. This documentation is highly valuable, should any discrepancies occur.

Is it Possible to Cancel Mid-Contract Without Fees?

Escaping a broadband contract without facing fees can be tricky, but it’s not impossible.

Here are a few examples of scenarios in which your broadband cancellation would be free:

• Negotiate your way out: If you’re dissatisfied with your current package, try haggling with your provider. They may offer you a better deal or increased speeds to keep you. Check out our Broadband Haggling Guide for expert tips on slashing your bills.

 

• Changes in terms: If your provider alters the terms of your contract, like significant price hikes, you might have grounds to leave without penalties. While annual price increases are common, significant changes beyond what’s stated in your agreement could give you an out.

 

• Service faults: If your provider fails to deliver the promised minimum speeds, you have rights under Ofcom’s Code of Practice. Log a fault with your provider, and if they can’t resolve it within a reasonable timeframe, typically 30 days, you can exit the contract penalty-free.

 

• Cooling-off period: Don’t forget about the cooling-off period! If you’re still within the first 14 days of your contract, you can cancel for any reason without facing penalties.

Our expert advisors can speak to you in-depth to help you understand your specific situation and your rights.

Ready to Switch and Save Today?

Broadband cancellation requires careful planning if you want to avoid extra fees or hassle.

Timing and contractual terms are everything. Whatever your situation, our experts are dedicated to helping advise and guide you every step of the way.

Stuck in a subpar contract? We can speak to your supplier and see if you’re entitled to leave.

If your exit fees are too high, we can help you make a switching plan for the near future.

Ready to switch today?

Don’t wait any longer – start browsing the latest offers here and see how much you could save.