Privacy Policy
This Privacy Policy describes how Switch Experts (part of the Intelling Group) collects, uses, maintains, and shares information collected from users ("Users") of our broadband, mobile, energy, and insurance switching services ("Services").
Comprehensive Overview
This policy offers a detailed overview of the types of data collected, collection methods, and its intended use. Transparency is our commitment to Users.
Data Collection and Processing:
We collect personal and business information on requests for our services through direct interactions online or via Telephone contact, forms, and website usage including partner sites. This includes names, contact details, payment information, utility usage data, and related information necessary for service switching. Contact with customers could include one or all of the following methods: Email, SMS, Telephone call or other messaging services such as WhatsApp. We also operate CCTV at our company offices, which may record images of staff and visitors. These systems are protected from unauthorised access but maybe used for the detection and prosecution of criminal activity on our premises.
Data Sharing:
We may share collected data with partner companies, service providers, and third-party companies involved in the switching process. Links to their privacy policies are provided for User reference.
Data Security Measures:
We employ industry-standard security measures to protect data against unauthorised access, alteration, disclosure, or destruction. Our security protocols are regularly updated to comply with industry standards.
Data Retention:
Data is retained for the duration necessary to fulfil the purposes outlined in this policy. Upon request or at the end of the retention period, data will be permanently deleted.
Marketing Opt-out:
Users have the option to opt-out of receiving marketing communications. Clear instructions for opting out are provided in all marketing communications.
Data Subject Rights:
Users have rights regarding their personal data. The rights available to you, including the right to be informed, right of access, right to rectify, and erase data, your right to restriction of processing or to object along with your right to data portability. . Contact information to exercise these rights is provided in the "Contact Information" section.
Cookies:
Our website uses cookies to enhance User experience. Users can manage cookie preferences through browser settings and are informed about the types of cookies used for various functionalities.
Other Websites:
This Privacy Policy applies solely to our website. Users should note that external websites linked from ours may have different privacy policies.
Amendments:
This Privacy Policy is regularly reviewed and updated. Users can access the latest version via a version-controlled document on our website. The last update to this privacy policy was 12 December 2023.
Contact Information:
For questions or concerns regarding this Privacy Policy or our data practices, Users can contact our Data Protection Officer by emailing datacompliance@intelling.co.uk
Complaints:
Users have the right to escalate concerns to the Information Commissioner’s Office if they believe their data rights have been infringed.
